Question 1

What are the steps to get started with therapy at Florecer Family Counseling?

Accepted Answer

Getting started is simple and designed to ensure you're matched with the right therapist for your needs. 
Here are the steps:
Free 20-minute consultation - We offer this to answer your questions, learn about your needs, and help match you with the right therapist. You can schedule your consultation now or give us a call. You may also schedule your first session during this call. 
Schedule your 1st appointment - During your consultation call, we'll match you with a therapist specialized in your needs and schedule your first therapy session. 
Complete intake paperwork - You'll complete intake forms online 48 hours before your first session. This will help your therapist understand your background and goals for therapy.
Insurance verification - We'll verify your insurance benefits before your first session (typically takes 1-2 business days) so you know exactly what to expect regarding coverage and cost. 
Attend your 1st session - After these steps are completed, you'll be ready to meet with your therapist and begin your therapeutic journey.

Our goal is to make this process as smooth as possible while ensuring you feel prepared and confident about your decision to start therapy.

You can schedule your consultation now or give us a call.

Question 2

What are your rates?/How much do you charge?

Accepted Answer

Licensed Therapists — $200 per session (individual or couples)

Associate Therapists — $140 for individual therapy, $160 for couples therapy. An associate therapist has a Master's degree in Professional Counseling and reviews cases with a clinical supervisor.

*All sessions are 50 minutes unless otherwise noted.

Sliding Scale 
We offer a limited number of reduced-rate spots based on financial need. Give us a call to ask about availability.

Payment 
Payment is collected on the day of your session. We accept credit cards, HSA/Flex cards, and EAP plans. We also submit claims to insurance on your behalf. A credit card is required on file to hold your appointment.

Cancellation Policy
 We ask for at least 24 hours' notice if you need to cancel or reschedule. Missed appointments or late cancellations will incur a fee.

Question 3

Does Florecer Family Counseling accept my insurance?

Accepted Answer

Commercial HMO Insurance 
Florecer Family Counseling is insurance-friendly and accepts several commercial insurances for individual therapy:
Aetna
Cigna / Evernorth
Optum
UnitedHealthcare
UMR
Meritain

OUT-OF-NETWORK
Don’t see your insurance provider listed above? Don’t worry! We are happy to submit claims as a courtesy to our clients who have PPO out-of-network benefits. This includes plans like Anthem Blue Cross PPO and other major PPO insurance providers.

As an out-of-network provider, you would typically be responsible for paying our session fees at the time of service, and we will submit the claim to your insurance company. Your insurance may then reimburse you directly based on your out-of-network benefits.

We recommend contacting your insurance provider to understand your specific out-of-network coverage, including your deductible, co-insurance percentage, and any annual out-of-network maximums.
 
Medi-Cal 
Currently, we are in the process of joining Medi-Cal.

Medicare
Unfortunately, we don't currently accept Medicare.

Question 4

Do you Accept Out-of-Network (OON) Insurance?

Accepted Answer

OUT-OF-NETWORK
We are happy to submit claims as a courtesy to our clients who have PPO out-of-network benefits. This includes plans like Anthem Blue Cross PPO and other major PPO insurance providers.

As an out-of-network provider, clients are responsible for paying our session fees at the time of service, and we submit your claims to your insurance company.

It is the client's obligation to understand their insurance coverage; therefore, we recommend contacting your insurance provider to understand your specific out-of-network coverage, including your deductible, co-insurance percentage, and any annual out-of-network maximums.

Question 5

I'm not sure what to expect from therapy. What will our sessions be like?

Accepted Answer

Every person's therapy experience is unique, but generally, our sessions provide a safe space for you to share your thoughts and feelings of what you are struggling with without judgment.

Our therapists will listen carefully, ask questions to help you gain insight, and work with you to develop strategies for managing challenges. We'll go at your pace and focus on what matters most to you. The first few sessions are often about getting to know each other and understanding what you hope to achieve.

Question 6

Would I have to be in therapy for life? How long will my treatment be?

Accepted Answer

Not at all. Treatment plans are created around short-term and long-term goals based on your specific needs. On average, most of our clients see significant changes after the first 6 sessions. To reach their goals, people typically complete 12 to 36 sessions, with weekly sessions recommended for best results.

The therapists at Florecer Family Counseling are experienced in providing both short-term and long-term therapy approaches. The length of your treatment is determined during your initial assessment and based on the goals you want to work on in therapy. Our focus is on helping you develop the tools and insights you need to eventually manage challenges on your own.

Question 7

How effective is online therapy?

Accepted Answer

Our experience at Florecer Family Counseling has shown that Online therapy is just as effective as in-person therapy for most mental health concerns, including anxiety, depression, trauma and relationship issues. This aligns with research that consistently demonstrates no significant difference in outcomes between online and face-to-face sessions.

Online therapy also offers unique practical advantages - you can access quality mental health care from the comfort and privacy of your own home or office, eliminating travel time and scheduling barriers. This convenience often leads to better consistency in attending sessions.

Our therapists use secure, HIPAA-compliant platforms and are specially trained in online delivery methods to ensure you receive the same personalized, professional care as in-person therapy.

Question 8

How do I know if I need therapy, medication, or both?

Accepted Answer

This is a common and important question. During our initial consultation, we'll discuss your specific symptoms, concerns, and goals to help determine the best approach for you. Some people benefit most from therapy alone, others from a combination of therapy and medication. If we determine that medication might be helpful, we can provide referrals to trusted psychiatrists or work with your primary care physician to ensure coordinated care.

Question 9

What is Psychotherapy?

Accepted Answer

Psychotherapy is a variety of psychological treatments that aim to help a person identify and change troubling emotions, thoughts, and behaviors. At Florecer we also believe that therapy is a gift to yourself with the ultimate goal to gain the tools you need to have better relationships and flourish within yourself in a way that you feel satisfied, and at peace with the life that you build as you age and look back on how you broke free from the feelings that were holding you back.

Fear of going to therapy may hold you back from taking the first step. No need to dread, you can expect a supportive and welcoming place where at the same time your therapist will engage you in the process of discovering new ways to deal with challenges.

Because no two people are the same and we all have different experiences in life, our approach is diverse and takes from different modalities our therapists are trained on. Your therapist will meet you where you currently are in your life so you can feel comfortable in the process. Our team of therapists is trained in several evidence-based treatments approved by the Los Angeles Department of Mental Health that focus on the healing of trauma, anxiety, depression, relational issues, parenting support,  substance abuse, and many other mental health conditions.

Question 10

What services does Florecer Family Counseling offer?

Accepted Answer

We provide professional mental health counseling services to individuals, couples, and families. Our team specializes in family counseling, child and teen counseling, as well as premarital and marriage counseling.

Question 11

Do you offer sliding scale?

Accepted Answer

We do offer sessions at a reduced rate per clients' financial needs.  We have limited openings and this benefit is only available on a limited basis need. You can schedule your consultation now or give us a call.

Frequently Asked Questions